PRIVACY POLICY
Last Updated: June 2026
At DTB Fabrications we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.
What Personal Information We Collect
Depending on how you interact with us, we may collect personal information including:
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Name
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Business name
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Postal and street address
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Email address
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Phone number
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Information relating to your enquiry or project
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Payment and billing information
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Any other information you choose to provide to us
We generally do not collect sensitive information unless it is reasonably necessary for the services we provide or required by law.
How We Collect Your Information
We may collect your personal information when you:
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Contact us by phone, email or through our website
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Complete an enquiry or contact form
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Request a quote
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Purchase our products or services
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Subscribe to our newsletter or marketing communications
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Interact with us on social media
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Visit our website
We may also receive information from publicly available sources or from third parties where appropriate.
Why We Collect Your Information
We collect personal information so we can:
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Respond to enquiries
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Provide quotes and services
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Process orders and payments
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Communicate with you about your project
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Improve our website and services
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Send marketing communications (where you have agreed or where permitted by law)
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Meet our legal obligations
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
We may use website analytics services such as Google Analytics to collect information including:
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Browser type
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Device information
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IP address
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Pages visited
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Time spent on our website
This information is generally used in an aggregated form and does not personally identify you.
You can disable cookies through your browser settings, although some parts of our website may not function correctly.
Marketing Communications
From time to time, we may send you information about our services, promotions or updates.
You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Disclosure of Personal Information
We may disclose your personal information to:
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Service providers who assist us in operating our business
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Website hosting providers
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Payment providers
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IT support providers
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Professional advisers including accountants and lawyers
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Government authorities where required by law
We will not sell your personal information to third parties.
Overseas Disclosure
Some of the third-party services we use (such as cloud storage, email providers or website services) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with Australian privacy laws.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
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Secure cloud storage
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Password-protected systems
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Restricted access to information
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Secure website hosting
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Regular software and security updates
While we take reasonable precautions, no method of transmitting information over the internet is completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access.
Retention of Information
We keep personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.
Some records may be retained for a minimum period required under Australian taxation or other applicable laws.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related enquiry or complaint, please contact us.
DTB Fabrications
Lot 5 Western Boundary Rd, Tenterfield NSW 2372
(02) 6736 2587
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a complaint.